Terms of Use

Effective date: 11 October 2026

These terms govern your use of GradeSaathi (the website gradesaathi.com and the Android app), operated by GradeSaathi, a sole proprietorship of Sonia Gupta, 11-GB, Rail Vihar, Sector 9, Vidhyadhar Nagar, Jaipur 302039, Rajasthan, India ("GradeSaathi"). By creating an account or using the service you agree to them. If you use GradeSaathi for an institute, you confirm you can bind that institute.

1. The service

GradeSaathi uses artificial intelligence to read answer sheets and suggest marks, feedback and reports. It is a tool to assist teachers. AI can make mistakes, including misreading handwriting or diagrams. The teacher remains responsible for reviewing results, especially those the service flags, before using them for grading, ranking or any decision about a student.

2. Accounts

• You must be 18 or over and give accurate registration details.
• Keep your password and OTPs confidential. You are responsible for activity under your account.
• We may suspend an account that appears to be misused, insecure or in breach of these terms.

3. Your content and student information

• You keep ownership of the question papers, answer sheets and other content you upload. You give us permission to process it, including sending it to our AI and hosting providers, only to provide the service to you.
• You confirm you have the right to upload it and to enter student information, including any consent or authority required by law (for example from the school or the students' parents or guardians).
• Do not upload unlawful content or content you have no right to use.

4. Credits, plans and payments

• Evaluations use credits. The credits an evaluation will use are shown before you start.
• Prices, plans and any free-trial credits are shown in the app and may change for future purchases.
• Payments are processed by Razorpay. Credits are for use in GradeSaathi and have no cash value.
• If an evaluation fails because of a fault on our side, the credit held for it is released.
• Expiry: purchased credits do not expire while your account is active. If we ever introduce an expiry, we will give at least 30 days' notice and it will not apply to credits you have already bought.
• Refunds: you can ask for a full refund of a purchase within 7 days of paying, provided none of the credits from that purchase have been used. Once credits are used, they are not refundable. If you are charged but the credits do not appear, or you are charged twice, we will fix it or refund the amount to your original payment method. Refunds are issued through Razorpay and usually reach you in 5 to 7 working days.
• Free-trial and bonus credits are not refundable and have no cash value.
• If you delete your account, unused credits are lost. Ask for any refund you are entitled to before you delete.

5. Acceptable use

Do not try to break, probe or overload the service, bypass limits or security, reuse the service to build a competing product, resell access without our written permission, or use the output to harass or discriminate against anyone.

6. Availability

We work to keep GradeSaathi available but cannot promise uninterrupted service. Background evaluations may take time and occasionally need to be retried.

7. Our rights

GradeSaathi, its software, design, name and logo belong to us. You may not copy them except as these terms allow. Reports generated for you may be used by you and your institute for your own educational purposes.

8. Disclaimers and liability

The service is provided "as is". To the extent permitted by law, we are not liable for indirect or consequential loss, and our total liability for any claim is limited to the amount you paid us in the three months before the claim. Nothing here limits liability that cannot be limited by law.

9. Ending your use

You may stop using GradeSaathi and request deletion of your account at any time (see Delete my account). We may end or suspend access if you breach these terms.

10. Privacy

How we handle personal information is described in our Privacy Policy.

11. Governing law and contact

These terms are governed by the laws of India. Courts at Jaipur, Rajasthan have jurisdiction, subject to any rights you have under consumer law. Questions: [email protected].