Privacy Policy
Effective date: 11 October 2026 · Applies to the GradeSaathi website (gradesaathi.com) and the GradeSaathi Android app.
GradeSaathi is an AI-assisted tool that helps teachers and institutes evaluate handwritten answer sheets, prepare reports and track results. This policy explains what information we collect, why, who we share it with and what choices you have.
1. Who we are
GradeSaathi is operated by GradeSaathi, a sole proprietorship of Sonia Gupta, 11-GB, Rail Vihar, Sector 9, Vidhyadhar Nagar, Jaipur 302039, Rajasthan, India ("GradeSaathi", "we", "us"). For privacy questions or complaints, write to [email protected].
2. Information we collect
| Information | From whom | Why |
|---|---|---|
| Name, mobile number, email address (if given), institute name and city, class and subject, password (stored only as a one-way hash) | Teachers and institute administrators who register | To create and secure your account, send one-time passwords (OTP) and contact you about the service |
| Student names, roll numbers, class and batch | Entered by the teacher or institute | To organise batches and attach results to the right student |
| Question papers, solution keys, marking schemes and photos or scans of student answer sheets | Uploaded by the teacher | To evaluate answers, produce marks, feedback and reports |
| Evaluation results, marks, feedback, review decisions, generated report PDFs | Created by the service and the teacher | To show results, reports and analysis |
| Credits, orders and payment status (we do not receive or store card, UPI PIN or bank-account details) | Teacher or institute purchasing plans | To provide and account for paid usage |
| Technical data: session cookie, device/browser type, IP address, sign-in attempts, error and evaluation-failure logs | Collected automatically | To keep you signed in, prevent abuse and fix problems |
Teachers and institutes enter information about students. GradeSaathi does not collect information directly from students and the service is not meant for use by children. If you upload student information, you confirm that you are entitled to do so (for example, as the student's school, coaching centre or teacher, with any consent that applicable law requires).
3. How we use information
- To provide the service: evaluate answer sheets, calculate marks, create reports, manage batches and credits.
- To verify your identity (OTP by SMS) and protect accounts from misuse.
- To process payments and keep accounting records.
- To monitor reliability, diagnose failures and improve the service.
- To meet legal obligations.
We do not sell personal information and we do not show advertising.
4. Who we share information with
We use trusted service providers who process information only to perform their service for us:
| Provider | Purpose | What they receive |
|---|---|---|
| Anthropic (Claude AI) | Reading and evaluating answer sheets | Question paper, key, marking scheme and the answer-sheet images or text sent for evaluation. Under Anthropic's Commercial Terms, Anthropic does not use this content to develop its models, and it deletes inputs and outputs from its systems within 30 days, unless longer retention is needed to enforce its usage policy or is required by law. |
| Railway | Hosting of the website, server and database | All stored data, held on their infrastructure in Amsterdam, Netherlands |
| MSG91 | OTP and service SMS | Mobile number and message text |
| Razorpay | Online payments | Order amount and payer details you enter at checkout |
| Cloudflare | Bot protection (Turnstile) and DNS/network services | Technical request data |
| YouTube (Google) | Optional tutorial video on our home page and in the Demo video section after you sign in | Nothing is sent to YouTube until you press play. After that, YouTube (in its privacy-enhanced mode, youtube-nocookie.com) receives your IP address and browser details, as it does for any embedded video. |
We may also disclose information if required by law, court order or to protect rights and safety, and to a successor if the business is transferred (you would be told).
5. Where information is stored and how long we keep it
- Information is stored on cloud servers and may be processed outside India by the providers listed above.
- Account, student, result and credit information is kept while your account is active so you can open past results.
- Scanned answer-sheet images are kept for up to 7 days so that reports can show them, and are then deleted automatically. The marks, feedback and results stay in your account until you delete them or your account.
- When you delete your account yourself in the app (see section 7), your content is erased and your personal details are anonymised immediately; if you ask us by email, we do it within 30 days. The exceptions are records we must keep by law, such as payment and tax records (kept for 8 years), and security logs kept for up to 12 months.
6. Security
Passwords are stored as hashes. Traffic is encrypted in transit (HTTPS). Access to data is limited by role: a teacher sees only their own institute's data. No system is perfectly secure, so please use a strong password and tell us at once if you suspect misuse.
7. Your choices and rights
- Access and correction: you can view and edit most information inside the app. For anything else, email us.
- Deletion: teachers can delete their account and data themselves in the app (Settings → Security → Delete Account), or ask us at gradesaathi.com/delete-account or by email.
- Withdraw consent / object: contact us; some features cannot work without the data they need.
- Complaints: write to our Grievance Officer below. We will acknowledge within 48 hours and resolve within 30 days.
These rights follow the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 as they apply in India.
Grievance Officer: Kapil Gupta, [email protected], 11-GB, Rail Vihar, Sector 9, Vidhyadhar Nagar, Jaipur 302039, Rajasthan, India
8. Cookies and similar technologies
We use a strictly necessary cookie to keep you signed in. We also use your browser's local storage on your device to remember in-progress work, for example the state of an evaluation. We do not use advertising or cross-site tracking cookies. If you press play on the tutorial video, YouTube may store its own cookies or similar data on your device under its own policy.
9. Android app
The Android app opens GradeSaathi inside Chrome. It does not collect extra information of its own. Permissions such as camera or file access are requested by your browser only when you choose to upload an answer sheet. You can revoke them in your phone settings.
10. Children
GradeSaathi accounts are for teachers and institute staff aged 18 or over. We do not knowingly create accounts for children.
11. Changes
If we change this policy in a way that matters, we will update the date above and, for significant changes, tell you in the app or by SMS or email.